As a documentation project lead, I created content, led teams of writers, and made sure that the project work remained on track. I needed...

Indexing is just as important for online content as it is for printed documents and physical catalogs. Indexing and keywords are...

Agile frameworks encourage adaptability and work well for projects that need to move quickly and pivot. Before diving into my favorite...

AI Overview and Benefits There are AI-powered tools and chatbots all over the internet. Many AI tools also have specializations. For...

I have pivoted between managing one or two large projects and managing multiple programs at the same time, across different product...

People don't read technical documentation and instruction manuals for fun. They read them when they're stuck or need information. Our job...

So many people that I’ve encountered both in-person and online have no idea what technical writing really is. Some think it’s just about...